Get to know the Office of Health Facility Complaints. Staff from the agency will discuss the work of The Office of Health Facility Complaints (OHFC), which investigates reports and complaints of health care facilities violating state or federal regulations.

Speakers:  Daphne Ponds, OFHC Director and Matt Heffron, State Rapid Response Regional Operations Manager – Minnesota Department of Health

1. State Rapid Response Overview (OHFC) and the Vulnerable Adult Act (VAA)
2. Complaint Process and Reporting Obligations
3. Current Issues and Tips

BELTSS CE approval MN25-6039